For Global Accessibility Awareness Day, Beacon Bank Announces Free Support for Visually Impaired Users at All Branches
 The Aira Explorer service is available at the bank’s 145 branches, as well as for those who require additional assistance to access visual information in online banking and the bank’s mobile app. Among other things, it provides support navigating branches, reading statements, using ATMs, making transactions and accessing online and mobile banking. Every call is picked up by a professional visual interpreter who signs a confidentiality agreement and has rigorous training in privacy and security. Aira Explorer offers a number of minutes-based subscription plans, but the service is available at no cost for anyone with a free or paid account while visiting any Beacon Bank branch or using the bank’s online or mobile banking. “We’re committed to providing welcoming, accessible banking services for all members of our community,” said Ian Perrault, Americans with Disabilities Act (ADA) specialist and liaison at Beacon Bank. “By offering Aira Explorer online and at all of our locations, we are helping ensure clients who need additional support can bank with greater confidence, independence and ease.” “Banking is a high-detail, everyday task that can present barriers when visual information isn’t available,” said Everette Bacon, Aira’s chief of blindness initiatives. “That’s why we’re especially pleased to work with Aira Explorer Access Partners like Beacon Bank that provide visitors with secure, high-quality visual interpreting so that they can bank with confidence.” How does Aira Explorer work? A user downloads the free Aira Explorer app in the Apple App Store or Google Play Store, creates an account, and taps a button to place a call. It is also available through a desktop app and Meta glasses. About Beacon Bank Beacon Bank is a full-service, regional bank serving the Northeast and a subsidiary of Beacon Financial Corporation (NYSE: BBT). Headquartered in Boston, Massachusetts, the bank has $24 billion in assets and more than 145 branches throughout New England and New York. The company, through Beacon Bank, offers a full suite of tailored banking solutions including commercial, cash management, asset-based lending, retail, consumer and residential products and services. It also provides equipment financing through its Eastern Funding subsidiary, SBA lending through its 44 Business Capital division and private wealth services through Clarendon Private. To learn more, visit BeaconBank.com and follow Beacon on Facebook, Instagram, and LinkedIn. About Aira At Aira, we believe access to information is a human right. Aira breaks down accessibility barriers by providing on-demand video remote interpreting for both the blind and low vision community, as well as the Deaf and hard-of-hearing community. People can download the Aira Explorer app or the Aira ASL app and be instantly connected to a highly trained professional interpreter. Available 24/7/365, interpreters work with callers to facilitate more efficient communication and accomplish tasks together. Aira’s services are offered by leading companies globally, and our commitment to accessibility has garnered substantial recognition including a 2025 Golden Apple Award from AppleVis. Learn more about Aira Access. |
